Customer Service Hotline +65 6535 3534 (SG) +6 03 2630 8400 (MY) +61 2 9098 4321 (AU) +852 3051 9350 (HK) +1 646 693 5999 (US)

Operations Manager

  • The Manager, Operations, is responsible to help drive growth through the optimisation of our growing number of customer service operations staff, limo partners and drivers. This is a critical role as it directly correlates to continually improving the customer experience through greater availability of vehicles while minimizing costs. This data driven role calls for a rare combination of analytical thinking & inter-personal ability to manage people.

    This is an intense business side startup role & this person will work closely with our IT Manager to monitor the operations team's performance and ensure efficiency through scheduling, resource allocation, and incentive programs. This role will have direct responsibility for the growth of our business.


    Responsibilities include

    • Timely and accurate handling of transport bookings, scheduling and coordination with suppliers
    • Motivational leadership of operations team in a remote environment supporting English and Mandarin languages
    • Continuous improvement of processes and workflow analysis
    • Ongoing training, career path development and soft skills/employee development of agent teams
    • Management of regional remote call center - reporting, training and coordination
    • Accurate financial reporting and tracking of operational performance; developing action plans for improvement.
    • Drive to meet performance metrics - increase conversion rates, average handle times, low abandonment rate, excellent customer service
    • Leadership by example - excellent customer service and transport partner support focus
    • Developing communication plans to ensure key stakeholders are kept apprised of status and issues
    • Lead team in existing processes and encourage out of the box thinking in order to drive continuous improvement of all processes and procedures from the front line

    Qualifications and Requirements

    • Successful call center agent management experience required
    • Proven successful track record managing operational or call center teams
    • Experience in process development and improvement
    • 3-5 years experience in leading diverse teams
    • Proven ability to build a collaborative and customer focused culture
    • Excellent communication and interpersonal skills
    • Strong analytical skills including trending, forecasting, financial and performance management
    • Experience leading and managing cross-functional teams
    • Demonstrated ability to work autonomously
    • Positive, solution-oriented attitude

    This role is full-time and performed remotely.

    If you are interested and fit the requirements above, please email your CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the subject Applying for Operations Manager role.


    Limousine Transport group is a provider of online booking services for Limousine Transportation, Airport Transfers and eCommerce booking services to consumers and local partners in Singapore & Malaysia through some of our following brands: LimousineTransport.com, LimousineCab.com and LimoMaxi.com.